IowaCASA Grievance & Complaint Policy & Process

The Iowa Coalition Against Sexual Assault is committed to providing effective services in a fair and professional manner. The following policies are provided on our website and at the initiation of any direct services provided by IowaCASA or any of our 24 member programs. If you have a complaint regarding services receive, your complaint will be appropriately addressed. 

If you wish to make a complaint against services you received

from any of IowaCASA's 24 member programs, click here.

If you wish to make a complaint against an

IowaCASA staff member, click here.

IowaCASA Service Standards for Comprehensive Sexual Assault Programs >> click here

Standards established to ensure a minimum standard of service and define a vision for best practice for serving survivors of sexual harassment, abuse, and assault in Iowa.

© 2020 by the Iowa Coalition Against Sexual Assault. 3030 Merle Hay Road  |  Des Moines, IA 50310 

Office: (515) 244-7424  |  Fax: (515) 850-1900

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